Refund policy

How do Return/Exchange my order?

You may request for a Return/Exchange of your order within 7 days of delivery of the order from contacting to Our Customer Service at +91 7899892035 (From 10:00 AM to 6:00 PM). Post that, no return/exchange request shall be entertained. Return can be requested only on reason based on size issue, defective article, different/wrong color or quality issues. Exchange can only be done with the same product in a different size or colour & no other product replacement is possible in any case. All this at no extra cost to you! Baanika reserves the right to decline the return request if reason stated is different from the specified list or is not genuine. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked! 

Can I cancel my order?

Orders may be cancelled only till the order has not already been shipped (varies from 24/48 Hours). Please write to us at support@baanika.com to cancel your order. In the event of a cancellation, your payment (if prepaid order) will be returned to your account within 4-7 working days. 

What do I do if I receive a wrong product?

If you’ve received a wrong product, we will provide a full refund or re-fulfill the order once the reverse pick up of the wrong order is made and verified at our end. Report this to us at support@baanika.com for detailed instructions. Please make sure the products are unused with all tags intact along with the original invoice of the order. 

Do I need to ship the return order on my own?

No. We will arrange a free pickup of the return order though our logistic partner. 

How do I get the refund of my order?

If you placed a prepaid order, the amount paid by you will be credited to your bank account. However, if you placed a COD order, the paid amount will be given as a Store Credit which can be used in future orders at Baanika.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

In case you have any queries related to the order/return/refund you can reach out to our team at (+917899892035) from 10:00 AM to 6:00 PM.

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